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post-purchase email

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Customer opens a shipping box with tissue paper and a personalized thank you card while a post-purchase delivery follow-up email appears on a nearby p
Ecommerce Email·19 min read·Ecommerce Email Lifecycle Series — Part 4 of 12

Post-Purchase Email: The Flow That Turns One-Time Buyers Into Repeat Customers

70-80% of first-time ecommerce customers never come back. The post-purchase flow changes that.